Here at Madden Industries, we love our customers, and we love your feedback experiences too.
We Want to Hear from You
Because we manufacture here in the good ole USA and are proud craftsman, we care about your experiences with our product. Our company is known for quality products and we strive to deliver the best service and support around.
We honestly hope you had an awesome experience, but if you feel it was less than stellar, or the more typical crazy good and over the top, we want to hear about it. If you could take a moment and share some feedback and maybe a few pix of your install, it would help us in delivering you and our other customers an over the top experience. Please, don’t be bashful, we sure aren’t, so please share the good, the bad, and the ugly.
We do ask that you do not share private info such as contact info or addresses. If you have questions, or need to speak with someone immediately, please pick up the phone and give us a call.
“This handrail exceeded my expectations. I love the look and feel of it. I’m quite handy at this sort of thing, but it took some careful planning and maneuvering to install it. I especially liked having a single lag screw for each mounting bracket, which made the job simpler and stronger. It all worked out beautifully. This rail is a handsome addition to our stairway.”
“Hard to believe it! They arrived in record time. About 12 days early in fact. Were meticulously packaged. Product is beautiful, strong. Great detail went into them. Every screw we had to drive fit exactly where it should. It is a pleasure to do business with a company who cares about how they present themselves through their products. I now have a beautiful set of railings around my new deck.”
“This is a handsome, sturdy handrail. It’s better than anything you’ll find at a home improvement store and less expensive than having one made by a welder. We’re impressed.”
“This product is packaged well for delivery. It is light and easy to assemble and they provide a variety of hardware to attach to any surface. My deck is 22′ x 22′ and at the price they sell this product at it was hard for anyone to beat.”
“Madden Industries’ customer service is excellent. They answered all our questions prior to ordering, and the product was delivered promptly and was excellent quality.”
“High quality, thick tubing, and solid mounting hardware. Good protective cardboard packing, rail arrived in perfect condition. I would reorder if I needed another.”
“Steve from Madden was incredibly helpful and very prompt with all his assistance. Couldn’t have gotten better customer service directly from the supplier!”
“As described. Followed easy to understand instructions. It took two of us to hold everything while measuring and drilling. Results are outstanding. Sturdy handrail!”
We are building a new home and have moved into before completion. The handrail we installed is very sturdy and functional. I’m eighty-three and my wife is seventy-one. It is a good feeling to know we have something sturdy to hold onto going down the stairs. Great product and reasonably easy to install.
Steve has been exceptional in response and assistance. I can’t appraise him and perhaps the organization more. I’m a big fan of service and believe if you don’t know you’re in a service business you are going out of business. I would recommend Madden to friends.
Over the past 5 years I have ordered and installed several railing systems from Madden Industries. Their products and service are excellent. I always look to Madden first – for quality, service, and value.
Mike was a great help in ordering my product from you and help gave me in organizing the pieces thank you
Very attractive and well made. They ship promptly. Good value considering the materials used manufacturing quality. Highly recommended.